Support

Have a question not covered here? Email us at [email protected] and we'll get back to you.

Frequently Asked Questions

How does Origin Path use Apple Health?

Origin Path reads six data types from Apple Health — sleep analysis, step count, resting heart rate, heart rate variability (HRV), workouts, and (on iOS 26+) alcoholic beverages — to automatically fill in your daily log.

The app never writes to Apple Health and never requests write permissions. You can disable any individual source in More → Health Settings.

How do I disconnect Apple Health?

Two options:

  • Disable specific sources: Go to More → Health Settings and toggle off whichever types you want to stop syncing. The app continues working with manual entry.
  • Revoke all HealthKit access: Go to iOS Settings → Health → Data Access & Devices → Origin Path → Turn Off All.
Where is my data stored?

All your data is stored in your personal iCloud account (iCloud.com.baby-plan.app.BabyPlan). It is never sent to our servers — we don't have any. Your data is accessible only via your Apple ID.

How do I sync across my iPhone and iPad?

Origin Path syncs automatically through iCloud. Make sure both devices are signed into the same Apple ID and have iCloud Drive enabled. Changes on one device typically appear on the other within a few seconds when both are online.

How do I delete all my data?

To remove everything:

  • Delete the app from your device to remove locally cached data.
  • Remove iCloud data: iOS Settings → [your name] → iCloud → Manage Storage → Origin Path → Delete Data.

This permanently removes all synced data from iCloud.

The app shows "Waiting for sync" — what do I do?

Origin Path receives your personalized plan via iCloud. If you see a "waiting for sync" or empty-state message:

  • Make sure iCloud Drive is enabled: Settings → [your name] → iCloud → iCloud Drive.
  • Open the app and wait 10–15 seconds on a good Wi-Fi connection. iCloud downloads happen in the background.
  • If it persists, try force-quitting the app and reopening it.

If you just installed the app and haven't set up your plan yet, email [email protected] and we'll get you started.

What iOS version is required?

Origin Path requires iOS 26 or later.

Is there a macOS version?

macOS support is planned for a future release. The 1.0 release is iPhone-only.